If a Bill Pay check is lost in the mail, you can void the payment record and process the payment again in Breeze. As an alternative, you can handle it by writing the vendor a manual check. In this case, you should update the Bill Pay payment record to reflect the action taken outside of Breeze.
Note: If you are voiding a Bill Pay check that was already processed, you will also need to put a stop payment on that check with your bank. The payable will say "Bill Pay Processed" at the top if we have already mailed the check.
Both scenarios are described below.
To void a Bill Pay check
Go to Accounting > Accounts Payable > Review Payments and open the payment record.
Click the Update/Void button in the upper right. A popup appears.
Change the Function to Void and complete the screen. Click OK. The payment is voided, and you can process the payable again.
To update a Bill Pay payment to record an action taken outside of Breeze
In this scenario, you update the payment record instead of voiding it.
Go to Accounting > Accounts Payable > Review Payments and open the payment record.
A popup appears.
Complete the screen.
Function: Select Update - Manual Action Taken.
User Notes: Explain how the payment was made.
Click OK.
Note: You can't deleted the voided payment, but you can create a matching transaction with the negative amount and tie the two together via Make Payments to create a Zero Dollar Receipt.