Overview
The Payment Portal is used to set up bank accounts for payment processing and to handle suspended or failed transactions. There are three main areas of functionality:
Setting up and maintaining bank accounts for online payment processing
Handling suspended or failed transactions
Setting up the bank accounts for 1099s
Note: Only the user designated as the SPOC can use the Payment Portal (SPOC = Single Point of Contact). This user is shown on the Company Settings screen.
To access the portal
Go to the Company Settings screen in Breeze.
Click the KYC/Payments Portal button.
If the KYC process has not been done, the button opens the KYC form. KYC stands for "Know Your Client."
If KYC is complete, the button opens the Payment Portal.
The Payment Portal Dashboard
The Portal opens at the Dashboard.
The Dashboard displays three tiles: Accounts, Transactions, and 1099K Information. Below the tiles, the screen displays data related to the tiles, for example, Invalid Details category from the Accounts tile (shown above).
If you click another tile category, the data changes. For example, if you click the Setup Complete category, the data table displays bank accounts where the setup is complete.
In the following sections of this article, we describe each tile in detail.
Accounts Tile
The Accounts tile shows information related to setting up bank accounts for online payments.
Transactions Tile
The Transactions tile provides information on the status of suspended payments.
Each category is described below:
Suspended ACH – ACH payments that exceeded velocity limits and are pending manual approval by the client.
Suspended Bill Pay ACH – Bill Pay ACH payments that exceeded velocity limits and are pending manual approval by Yardi’s internal Risk team.
Failed Bill Pay ACH Debits – Bill Pay ACH Payments that could not be processed.
Notes on Suspended Payments
A suspended payment refers to a payment that exceeded the velocity limitations set for the property’s bank account. When a payment is suspended, the payment is reviewed by Yardi’s Risk Department. If approved, it is then sent to the Payment Portal for manual approval by the SPOC user.
Suspended ACH payments are available on the dashboard for 6 days. The approval by the SPOC user in the Payment Portal is time sensitive; the payment must be approved within 6 days. After the 6-day approval time has lapsed, the transactions are removed from the Payment Portal and fail to process.
Suspended Check payments are available on the dashboard for 75 days. The approval by the SPOC user in the Payment Portal is time sensitive; the payment must be approved within 75 days. After the 75-day approval time has lapsed, the transactions are removed from the Payment Portal and fail to process.
To approve a suspended payment on the Payment Portal
Open the Payment Portal. (Only the SPOC user can do this.)
On the Dashboard, select
.
The screen displays the suspended ACH payments.
Complete the Reason field(s).
If there are multiple payments listed, you may also enter the reason in the Provide Reason field and select Apply All. This applies the same reason to all the suspended transactions shown on the screen.
Select Save Changes.
Results
In Breeze, suspended payments have a Process-Failed status on the Payment Failures report. Once the suspended payment is approved, the payment will begin processing and the status will be updated from Process-Failed to Processed.
If a suspended payment is NOT approved and the time frame for approval expires, the payment will fail and have a Process-Failed status.
Breeze creates a receipt when a tenant initiates a payment. If the payment is not approved, you have to NSF the Breeze receipt manually.
1099-K Tile
This tile provides details on bank accounts with tax information that needs to be updated.
To update 1099-K information
Open the Payment Portal. (Only the SPOC user can do this.)
On the 1099K Information tile, select the 1099K Info Invalid category. The system displays bank records with invalid 1099 data.
Review and update the following fields: Entity Tax ID and Entity Name from Tax Return.
Click Save Changes.
Important 1099K Information
The Tax ID Number and Entity Name are required and are validated with the IRS database. If the tax information does not yield a match with the IRS database, the bank account setup cannot be completed.
To verify the Tax ID Number and Entity Name before you update the information in the portal, contact the IRS. You can call the Business & Specialty Tax Line at 800-829-4933. The hours of operation are 7:00 a.m.-7:00 p.m. local time, Monday-Friday. Alternatively, you can use a signed W-9 or 147C form for manual validation.
Reviewing Bank Accounts in Payment Portal
This section describes how to use the portal to review bank account records and edit them.
Open the Portal.
From the top menu, select Bank Accounts > View/Edit Bank Accounts.
The screen lists the bank accounts and shows the status of their setup for different payment methods: ACH, WIPS, Credit Card, Bill Pay ACH, and Bill Pay Check.
The symbols mean the following:
To edit a bank account record, click the pencil icon in its row 
.
The Edit Bank Account screen appears, where you can enable different payment methods or edit the setup information.
To deactivate a bank account, click the trashcan icon in its row 
.
A confirmation screen appears. Click the Deactivate button to deactivate the account.