This article is intended to answer frequently asked questions about the Flex Flexible Rent feature.
General Questions
What is Flex? | Flex is a flexible payments solution that provides residents with access to a credit line that lets them split their rent into two payments, while ensuring properties get paid in full at the time rent is due.
You can also view the flyer for residents here: RentCafe Flexible Rent Resident FAQs.pdf
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What is Flex in RentCafe? | With RentCafe Flex Rent, properties can seamlessly provide residents with a convenient, flexible rent payment option directly within the resident portal.
The Flex-integrated RentCafe experience introduces an intuitive checkout experience for residents to easily discover and sign up for Flex within their Yardi portal. Flex will show up in RentCafe as a payment option for all residents, as seen below.
How it works:
Since the residents are already signed in to their resident portal, information required during sign-up will be automatically populated. Those fields include Name, Address and Rent Amount (which can be changed at any time).
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Why is Breeze partnering with Flex? |
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Why should residents use Flex as a payment option? |
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When does Flex make rent payments for residents? | Flex makes rent payments for residents when the rent amount is available in the rent portal. Residents who are approved by 5 p.m. ET on the 4th of the month will be eligible to split their rent that month. Flex will attempt to make rent payments starting on the last day of the month before rent is due until the 5th of the month. If Flex is unable to complete rent payments for a resident, then the resident will be responsible for completing the payment on their own.
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How late can a resident sign up for Flex and still have their rent covered? | Residents who are approved by 5 p.m. ET on the 4th of the month will be eligible for Flex rent payment for that month. If a resident signs up after the 4th, they will be enrolled for the following month. For example, if a resident signs up by 5 p.m. ET on June 4th, they will be eligible to pay June rent via Flex. If they sign up on June 4th, they will be able to start paying rent through Flex in July. |
Property Manager Specific Questions
How do I disable Flex in RentCafe for a property? | In the KYC/Payments Portal, complete the following steps:
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What if I don’t want Flex as an option for my residents? | You can follow the above instructions to disable Flex at a property. However, keep in mind that removing Flex could reduce resident engagement with flexible payment options, which many residents find helpful for managing their rent. Providing this option helps increase resident satisfaction and retention by offering them the option of flexibility when they need it.
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Can residents still use Flex even if my property does not offer it? | Yes, Flex has always had a separate standalone (direct to consumer) option for residents called Flex Anywhere which doesn't require a property to be contracted with Flex. With Flex Anywhere, residents are given a dedicated bank account and routing number by Flex, which they will enter in RentCafe (or whatever online payment portal they use). Flex will fund that bank account with the full rent amount and the property gets paid in full upfront.
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Will offering Flex impact our current payment options or fees? | No, offering Flex will not interfere with or change your existing payment options. It simply adds another choice for your residents, and there are no additional fees for your property.
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What happens if a resident doesn’t pay Flex back? | Flex processes all customer repayments and write-offs internally, never coming back to the property for repayment. However, residents can be put on payment plans to help them get back on track if needed.
Once the resident has zeroed out their balance, they will be eligible to re-apply with Flex. If a resident never pays Flex back, they’re simply ineligible to use our service for future rent-splitting needs. We do not charge interest or late fees. |
When does my property get paid? | Payment is automatically reconciled in your ledger, keeping your payment process secure and streamlined without any extra banking details to manage. The transaction details will be tagged as “FlexRent Receipt” for easy identification.
Standard fund flow timing, using Banking Days (e.g., excluding weekends and holidays where banks are closed):
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How can I see which residents paid with Flex? | You can run reporting in Breeze by going to Accounting > Accounts Receivable > Receipts and entering “%FlexRent%” in the Search field.
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What if my residents already use Flex? | That's fantastic! There's no change or extra work required for them. With Flex integrated into Yardi, residents can conveniently access and manage their Flex account through RentCafe or the Flex app.
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What if my residents don’t want to use Flex? | Flex is completely optional for residents. It's an added benefit that provides them with more payment flexibility. If they prefer to continue with their usual payment method, they can do so without any changes.
Residents can simply cancel their account in the Flex app (as well as reactivate their account if they choose to). They can also reach out to our support team by emailing or by submitting a ticket at .
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Resident Specific Questions
How much does a resident pay for Flex? | Flex charges a monthly membership fee based on the amount of the resident’s credit line. The monthly membership fee is $14.99 (or less if you meet certain criteria). The Flex Credit Line from Lead Bank has 0% APR, no interest, no late fees and no penalty fees. A bill payment fee of 1% of the resident’s total rent is also charged; additional card processing fees apply when using a credit card.
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What happens if the resident already has a late payment/ balance? | If a renter has unpaid rent charges from previous months on your rent ledger (owed to your property, not Flex), Flex cannot process their rent payment for the upcoming month until they pay the previous month’s balance. In such cases, Flex will notify them that the past due balance must be settled before we can proceed with their rent payment.
It’s important to note that non-rent charges, such as utilities, will not prevent a resident from paying via Flex. |
Does the balance get reported on the resident’s credit? | No, Flex does not report negative events to credit bureaus.
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Does Flex go after the residents in small claims court? | No, Flex does not pursue residents in small claims court.
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Does Flex have priority on the next month’s rent? | No, Flex does not have priority on next month's rent. If the resident doesn't come back, Flex simply disables their use of the service, and they will be unable to continue using the service during their time in that unit. Flex does not seek reimbursement through a court-ordered process.
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What happens with Flex if the Resident is in eviction status?
| If the user signs up for Flex via the embedded solution, but they are in eviction status, they will get blocked and denied at the step of making a payment.
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How does Flex work with roommates splitting the rent? | It’s possible to use Flex if you have a roommate(s) so long as your rent portal allows partial payments. If it does, Flex can submit a payment on your behalf for just your specific portion of the rent. Here's the process:
When signing up, you can specify the precise amount of your monthly base rent that you're responsible for. For example, if the total rent is $1,000.00, and you're accountable for $500.00 while your roommate covers the other half, just enter $500.00 as your monthly base rent during the sign-up procedure.
Note: In some cases where you share a login to your rent portal with a roommate, only one user will be able to create an account. If your roommate has already signed up for Flex, you will encounter the screen below notifying you of this. 
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What if the renter is not approved and wants to dispute it? | Customers are allowed to dispute adverse action notices if they believe their information is inaccurate or incomplete. We recommend waiting 60 days for users who have been declined to reapply.
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What can renters do in RentCafe vs. the Flex app? | Flex in RentCafe In RentCafe, renters can do the following:
Flex Mobile App In addition to everything listed under Flex in RentCafe, renters can also do the following:
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How can I help my residents understand how Flex works? | Once a user signs up for Flex, they will receive reminder emails and texts that are sent out by Flex each month. By keeping this unique financial amenity top of mind, the emails ensure residents are continuously aware of the value Flex offers, which leads to increased adoption and better financial outcomes. Residents have the option to opt-out of these notifications at any time, ensuring they retain full control over their communication preferences.
Additionally, Flex provides onsite staff with ready-made marketing materials through Property Hub to help them further educate residents about this unique financial amenity. These tools include email templates, social media graphics, flyers, website widgets and move-in packets. Coming soon, there will be physical swag that can be given to residents or placed on display in leasing offices. |
How do residents contact Flex with questions? | Residents can contact customer support directly within the app or by sending an email to . They can also submit a ticket through the Resident Help Center or utilize Lex, Flex’s live chat.
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