The Payment Failures Dashboard is an easy way to track issues with online payment processing. If you are using online payments, you should check the report every day. There are two versions of the report: one for AR (incoming payments from tenants), described in this article, and one for AP (outgoing payments to vendors).
To run the Payment Failures report (AR)
Go to Reporting > Electronic Payments > Payment Failures.
Select the AR tab (if not already selected).
The report appears with a default date range, starting from a month ago and ending at today's date. If you need to change the range, enter the new dates and click Go.
The Alerts show any errors that occur in online payment processing.
Click a number to view details, for example, when you click the number for Failed One-Time Payments, Breeze displays a list of receipts that failed.
Click a receipt in the table to open the Receipt screen, where you can NSF a failed payment.
Types of Alerts
Failed One Time Payments: One-time transactions that were rejected by Yardi's third-party service provider. No receipt is created and the tenant can attempt to process the payment again immediately.
NSF One Time Payments: Transactions that failed because the tenant's bank account did not contain enough money to cover the amount of the transaction (NSF = not sufficient funds). The receipt can be accessed from the ACH Payments Dashboard by clicking on the line item of the alert. The Receipt should be marked NSF. This will mark the receipt as unpaid and it will be available to be paid again in the resident portal. The client should then notify the tenant the payment was returned NSF and to process a new payment.
Other Returned Items: Transactions that failed for a reason other than insufficient funds, for example, Closed Account, Invalid Account Number, Stop Payment, or Disputed Check. The process for these items is the same as an NSF payment.
Failed Recurring Payments: Recurring payments that were rejected by the service provider. No receipt is created. The tenant will need to make a one-time payment for this month's payment.
Note: You can only NSF an ACH Payment. You cannot NSF a failed Credit or Debit Payment. NSF Receipts cannot be deleted in Breeze.
Online Payments and Receipt Records
Breeze creates a receipt when a tenant initiates a payment in RentCafe. If there is a problem with a payment, you have to NSF the Breeze receipt manually.
For this reason, you should check the Payment Failures report every day.
Note: Once you NSF a payment, it will drop of the Payment Failure Report and will appear in the AR EFT Returned Transaction Report. You can review it by navigating to Reporting > Electronic Payments > AR EFT Returned Transactions.