Maintenance requests are "open" or "closed" depending on their status.
Status | Open vs. Closed |
Call/Web | Open |
In progress | Open |
On Hold | Open |
Work Completed | Closed |
Canceled | Closed |
Open maintenance requests appear on the dashboard and on the Property screen.
To update the status
Select Maintenance. Locate the maintenance request and click anywhere in the row to open it. Click the Edit icon (the pencil).
Change the Status field. You can choose Call/Web, In Progress, Work Completed, On Hold, or Canceled. (The typical sequence is Call/Web, In Progress, and then Work Completed.)
When you change the status to Work Completed, another field appears on the screen: Completion Date.
The field defaults to the current date and time, but you can edit it as needed.