Tenants register for RentCafe on their own, but there are several ways you can help them.

By looking at the Tenant screen, you can tell immediately if a tenant is registered or not.

If they have signed up, Registered on RentCafe appears below their phone number. If they have not registered, you can send them an email message with information about RentCafe by navigating to Tenants > RentCafe Invite.

In some cases, tenants have registered, but have become "locked out" (for example, they made too many unsuccessful attempts to log in and the system locked them out).

If the Lock icon is closed and red, the tenant is locked out. Click the icon to unlock them.

In some cases, you might need to lock out a tenant; for example, you are evicting a tenant and you want to keep them off RentCafe. Click the icon to lock them out.

When a tenant tries to register with RentCafe, the system checks their email address with the one entered in Breeze. If there is a typo in Breeze, the tenant can't register.

You can fix the problem by editing the email address in Breeze.

Changes made in Breeze are pushed to RentCafe, and the tenant will be able to register.

You can't edit a tenant's email address in Breeze once they are registered on RentCafe. If the tenant needs to update their email address, they can do that from their RentCafe profile. The change will reflect in Breeze.

At the end of the registration process, RentCafe sends an email message to the tenant's address. When the tenant responds, RentCafe knows the address is valid and completes the registration.

Sometimes, however, the tenant does not open the email message from RentCafe -- maybe the tenant overlooks it, or it goes into the Spam folder. In this case, an exclamation point appears on the Tenant screen next to the lock icon.

If you hover over the exclamation point, a message appears.

Click the icon to verify the tenant's email address and complete their registration with RentCafe.

This verification only impacts the tenant's RentCafe account. Tenants do not have to verify their account with RentCafe or have a RentCafe account at all to receive emails you send them from Breeze.

RentCafe uses a passwordless login, which means tenants cannot request or receive password reset emails. For more information on how passwordless login works, see RentCafe: Passwordless login.

The Tenant needs to have unpaid charges on their Ledger, review the Ledger and ensure the Tenant has unpaid charges.