This article is intended for property managers; its purpose is to help answer questions you might receive from tenants. To do this, we show the process from the tenant's perspective. You can print out this article and hand it to them; or you can print it as a PDF and email it to them.
If a tenant applied for their unit via RentCafe, they have already set up a login and can use it to access the Resident Portal. If a tenant did not apply through RentCafe, they have to register before they can log in.
Registering at RentCafe
Go to rentcafe.com and select Login > Resident Login.
The Login page appears. Select Click here to register.
The Resident Registration page appears.
Enter the zip code and the name of the apartment community. (If the property does not have a name, enter the address.)
RentCafe searches for possible matches and returns results. Locate your property and click Select This Property. The User Registration page appears.
Complete the form. You must use the exact name that was entered in Breeze (first and last), and the Email address must be an exact match as well.
Note: Commercial tenants must use the name of their business in both name fields (first and last). For example, if your business is Andy's Coffee, enter "Andy's Coffee" in both fields.
When you are finished, scroll to the bottom of the page.
Select I'm not a robot.
Select the checkbox for Terms and Conditions. (Another page appears, where you click Accept.)
Click Register. A confirmation message appears.
Activating Your Account
The next step is to activate your account. Check your email. There should be a message from RentCafe.
Click the link in the email. The RentCafe login screen appears.
Enter your Email address and Password. Select I'm not a robot, and click the Authenticate User button. The RentCafe Home page appears.
From the home page, you can make payments or enter maintenance requests.
Note: If using Premier, Commercial Tenants would use CommercialCafe to register.