To use a bank account to make payments on RentCafe, tenants must first add their bank account by using Finicity, a third-party service that verifies their account information.
This article is intended for property managers; its purpose is to help you answer questions you might receive from tenants. To do this, we show the process from the tenant's perspective. You can print out this article and hand it to them; or you can print it as a PDF and email it to them.
For information about tenant fees for online payments, go to the Company Settings page and click on the Terms and Conditions link.
Setting Up Online Payments: Adding a Bank Account
To add a bank account, you will need login information to the account: your username and password. Make sure you have them ready.
Log in to RentCafe.
RentCafe opens on the Payments tab. Click Manage Payment Accounts.
The Payment Accounts screen appears. Click Add Payment Account.
The Add Payment Account screen appears.
Select the Bank Account option and click Confirm & Continue.
The Finicity welcome screen appears.
Click Next and follow the directions on the screen.
The first step is to Find Your Bank.
Enter your bank's name. The system returns possible matches.
Note: "Finbank" is not the name of a real bank; it's only used here as an example.
Select your bank from the list of matches. A screen appears where you provide login details to your bank account.
Enter the information and click Submit.
The next screen displays a list of your accounts at your bank. Select an account and click Save.
A screen appears where you confirm the connected accounts.
If the information is correct, click Submit.
The Finicity screen closes, and you are sent back to RentCafe where you can make an online payment.
Note: If the Tenant receives a message that their bank is not supported they will need to fail the process via Finicity 3 times > they will then be prompted to add the Bank Account manually using a micro deposit verification process.